Reference

Your privacy at truewin in India

Q: How can I request deletion of my account data?

Contact privacy@truewin.fun or use logged-in support and ask for deletion. Some records may be kept for legal, audit, dispute or withdrawal checks before they are removed or anonymised.

For every account you open to reach Live Roulette, Songkran Splash, Football Strike or the wallet, our Privacy Policy explains what data we collect, why we use it…

Account dataCookie choicesUPI recordsSupport requests

browse game rooms Read FAQ

What the policy covers for you

truewin Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

This Privacy Policy explains how truewin handles data linked to your account creation, login checks, wallet activity, game session records, device signals, cookies and conversations with our support team. We use these details to run your account, verify payment activity, prevent misuse, answer your requests and

1
meet legal duties that apply to our operations. When eligibility or account access is checked, it depends on local law and is available where local law permits. We do not sell your personal data. Some data may be shared with payment partners, KYC vendors, hosting providers,
2
fraud-control tools or legal authorities when required. We keep records only for as long as needed for account use, dispute handling, audit needs or lawful requests, then remove or anonymise them where possible.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

CONTACT ROUTES

Get privacy help without delay

If a privacy question comes up before or after you join, contact us with the same mobile number or email linked to your account so we can match the request safely.

Privacy email Write to [email protected] for data access, correction, deletion or cookie questions. Include your registered mobile number and a short request summary, but avoid sending complete KYC files in the first message.

Account support chat Use the logged-in help chat when your request is tied to wallet records, UPI status, Paytm checks or PhonePe receipts. We can confirm ownership inside the account before sending privacy actions ahead.

Security concern path If you think your login, device or withdrawal data has been accessed by the wrong person, contact support at once. We can pause sensitive changes while we check account activity and contact history.

ACCOUNT CARE

How we protect account data

Our privacy process is built around clear collection, limited access and traceable changes. We separate payment records, KYC checks, support messages and game-session data so each team sees only what it needs…

Account data use

We collect your name, mobile number, email, age confirmation, login records and account actions so your profile can be created, secured and matched with support requests without asking you to repeat details each time.

Payment record handling

UPI, Paytm and PhonePe activity may create reference IDs, timestamps, wallet status records and verification outcomes. We use these to confirm deposits, process withdrawals and answer disputes tied to your account.

Cookie controls

Cookies help keep your session active, remember language choices and flag unusual login behaviour. You can change browser settings, but some account pages may ask you to log in again after cookies are cleared.

KYC and checks

When verification is needed, we may process ID details, document images and match results through specialist vendors. Access is limited to teams handling account safety, withdrawals, disputes or lawful requests.

Retention periods

We keep account and transaction records while your account is active and for periods needed for disputes, audits or legal duties. After that, records are deleted or anonymised where our systems allow.

Request handling

You can ask to access, correct or erase personal data linked to your account. We may need to confirm identity first, especially when the request affects wallet history or withdrawal verification.

Privacy Policy questions before you join

Before you open an account, you should know how your data moves through signup, wallet checks, game sessions and support conversations. The answers below explain the privacy choices available to you, what records we keep, how long we keep them and how to reach us. If your situation involves local access rules, availability depends on local law where you are.

We collect details such as your name, mobile number, email, login records, device signals and verification status. If wallet use begins, payment references from UPI, Paytm or PhonePe may also be linked to your account.

Game-session records help us keep account history, resolve disputes and detect unusual activity. For titles such as Live Roulette, Cash or Crash and Bingo, we may store timestamps, session IDs and related account actions.

Yes. Send the correction request from your registered email or logged-in chat, and tell us which detail is wrong. We may ask for proof before changing identity, payment or withdrawal-related records.

Cookies help maintain your login, remember basic preferences and support fraud checks. You can clear or block them in your browser, but some pages may require a fresh login or extra verification afterwards.

We share only the data needed to verify and process wallet activity through UPI, Paytm or PhonePe partners. This can include reference IDs, transaction status, timestamps and account identifiers needed for reconciliation.

Contact [email protected] or use logged-in support and ask for deletion. Some records may be kept for legal, audit, dispute or withdrawal checks before they are removed or anonymised.

We check that the request belongs to your account, then route it to the privacy or security team. You may receive follow-up questions if the request affects KYC files, wallet records or account access.

Your privacy at truewin in India

Get privacy help without delay

How we protect account data

Account data use

Payment record handling

Cookie controls

KYC and checks

Retention periods

Request handling

Privacy Policy questions before you join

01 What personal data do you collect when I create an account?

02 Why does the Privacy Policy mention game sessions?

03 Can I ask for my data to be corrected?

04 How do cookies affect my account privacy?

05 Do you share my data with payment partners?

06 How can I request deletion of my account data?

07 What happens if I contact support about privacy?

Related Pages