Reference

Clear Terms Before You Join

Our Terms & Conditions set the rules for opening your account, using the wallet, accessing Live Roulette, Songkran Splash or other lobby areas, and asking us for help.

India account rulesUPI wallet clausesLocal law appliesSupport contact route

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What These Terms Cover

truewin Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

These Terms & Conditions explain the contract between you and truewin when you create an account, sign in, use the wallet, join tables, open slots, place sportsbook entries, or contact our team. They also describe verification checks, bonus wording where offered, transaction review, account suspension reasons,

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complaint handling, content ownership, cookies, device security, and when we may change the terms. Access is not the same in every Indian state or union territory; eligibility depends on local law and is available where local law permits. If any clause conflicts with a rule that
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applies to your location, the local requirement controls. By continuing after an update, you accept the changed version from the stated effective date.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

CONTACT ROUTES

Get Terms Help Fast

Questions about the Terms & Conditions should go through the contact route that matches your issue.

Account terms desk Use this route when you need a clause explained, want to confirm eligibility wording, or cannot understand how account closure, suspension or verification language applies to your profile.

Wallet terms help Choose this contact when your question concerns payment clauses, reversal checks, withdrawal review, bank name matching, UPI reference numbers, or how wallet activity is treated under the Terms & Conditions.

Change request mailbox Write here if your legal name, mobile number, email or saved document has changed and you need the account record corrected under the Terms & Conditions.

POLICY CARE

How We Apply Account Terms

We apply the Terms & Conditions through account checks, login records, wallet records and support case notes.

Data used for terms

We may use your registration details, payment references, device signals, game-session records and support messages to apply the Terms & Conditions, resolve disputes and meet legal duties that apply to the account.

Cookie wording

Cookie clauses explain how we remember sessions, improve login security and measure page function. You can manage browser settings, but some account and wallet actions may need essential cookies to work.

Security checks

The terms allow us to check unusual sign-ins, mismatched payment names, repeated failed logins and device changes. These checks help us decide whether extra verification is needed before wallet or account actions continue.

Record retention

We keep account, wallet and support records only for periods linked to legal duties, dispute handling, fraud checks, tax needs or operational audit. Retention periods may vary by record type.

Correction requests

If your stored details are wrong, contact us with the correct value and proof where needed. We review the request against the Terms & Conditions before changing account records.

Decision queries

When a clause affects your account, you can ask which term was applied and what action follows. We may redact security-sensitive detail, but we will explain the practical result.

Your Terms Questions Answered

This section answers common Terms & Conditions questions in plain language. It is not a replacement for the full contract, but it helps you understand account access, data use, wallet checks, updates and contact steps before you continue.

They apply when you create an account, sign in, use the wallet, access lobby areas, accept any promotion wording, or contact us about the account. Eligibility depends on local law and is available where local law permits.

Yes. We may update clauses for legal, security, payment or operational reasons. When a change matters to your account, we aim to show the effective date so you can read it before continuing.

Payment clauses cover name matching, reference checks, failed transfers, reversals, withdrawal review and records we may request. UPI, Paytm, PhonePe and Google Pay activity must match the registered account holder where required.

Verification clauses let us request documents, confirm mobile or email access, compare payment names and pause certain actions while checks run. If details do not match, we may ask for correction before account use continues.

Depending on the clause, we may warn you, restrict features, pause withdrawals, close a case after review, or end account access. We base action on records linked to the account and the relevant term.

Send a request through the contact route with your registered details and the correction needed. We may ask for proof before changing legal name, phone, email, payment details or document records.

Contact the account terms desk with the clause number, account email or mobile, date of the issue and any wallet reference. We review the case against the Terms & Conditions and reply with the next step.

Clear Terms Before You Join

Get Terms Help Fast

How We Apply Account Terms

Data used for terms

Cookie wording

Security checks

Record retention

Correction requests

Decision queries

Your Terms Questions Answered

01 When do the Terms & Conditions apply to me?

02 Can the Terms & Conditions change after I join?

03 What payment terms apply to UPI, Paytm and PhonePe?

04 How do the terms handle account verification?

05 What happens if I break the Terms & Conditions?

06 How can I ask for my account data to be changed?

07 Who should I contact about a terms dispute?

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